1.PURPOSE
 

MiFix360 is committed to maintaining a safe, respectful, professional, and trustworthy digital marketplace.
 

This Acceptable Use Policy ("Policy") establishes the standards of behaviour required from all users of the MiFix360 Platform.
 

By using the Platform, all users agree to comply with this Policy.
 

2.SCOPE
 

This Policy applies to:
 

• Individual Users;
• Business Users;
• Institutional Users;
• Service Providers;
• Enterprise Service Providers;
• Administrators;
• Visitors and guests using any MiFix360 services.
 

3.GENERAL PRINCIPLES
 

Users shall:
 

• act honestly and professionally;
• treat others with dignity and respect;
• comply with applicable laws;
• use the Platform only for lawful purposes;
• protect the integrity and reputation of the Platform.
 

4.PROHIBITED CONDUCT
 

The following conduct is strictly prohibited.
 

4.1 Harassment and Abuse
 

Users may not:
 

• harass, threaten, intimidate or bully others;
• use abusive, offensive, vulgar or defamatory language;
• engage in discriminatory behaviour;
• engage in hate speech;
• engage in sexual harassment;
• engage in stalking or unwanted contact.
 

4.2 Discrimination
 

Users shall not discriminate against any person on the basis of:
 

• race;
• gender;
• age;
• disability;
• religion;
• nationality;
• ethnicity;
• sexual orientation;
• marital status;
• any other protected characteristic under South African law.
 

4.3 Fraud and Misrepresentation
 

Users may not:
 

• provide false information;
• impersonate another person or business;
• submit forged documentation;
• misrepresent qualifications or experience;
• create fake profiles;
• create multiple accounts to deceive users.
 

4.4 Spam and Unsolicited Communications
 

Users may not:
 

• send spam messages;
• send unsolicited promotional material;
• repeatedly contact users without consent;
• distribute chain messages or misleading content.
 

4.5 Circumvention of Platform Processes
 

Users may not intentionally bypass Platform processes including:
 

• soliciting payments outside approved arrangements where Platform fees are applicable;
• encouraging users to avoid Platform processes;
• repeatedly attempting to move engagements off-platform to avoid fees;
• manipulating quotation processes.
 

MiFix360 reserves the right to suspend accounts involved in deliberate fee circumvention.
 

4.6 Fake Reviews and Rating Manipulation
 

Users may not:
 

• submit false reviews;
• exchange reviews for compensation;
• create fictitious jobs for ratings purposes;
• pressure users to provide favourable reviews.
 

4.7 Illegal Activities
 

Users may not use the Platform for:
 

• unlawful activities;
• money laundering;
• theft;
• fraud;
• human trafficking;
• prostitution;
• illegal labour practices;
• sale of prohibited goods or services;
• any criminal activity.
 

4.8 Intellectual Property Violations
 

Users may not:
 

• upload copyrighted content without permission;
• infringe trademarks;
• copy or reproduce Platform content without authorization;
• misuse another person's intellectual property.
 

4.9 Safety Violations
 

Users may not:
 

• arrange services in unsafe locations;
• use the Platform to lure individuals into dangerous situations;
• carry weapons unlawfully during service engagements;
• threaten physical harm.
 

5.CONTENT STANDARDS
 

Users shall not upload, publish, transmit or distribute content that:
 

• is false or misleading;
• is obscene or offensive;
• contains pornography;
• promotes violence;
• promotes unlawful conduct;
• infringes intellectual property rights;
• violates privacy rights.
 

6.COMMUNICATIONS
 

Users shall communicate professionally and respectfully.
 

MiFix360 reserves the right to moderate communications and investigate complaints relating to inappropriate conduct.
 

7.REPORTING MISCONDUCT
 

Users are encouraged to report misconduct, abuse or violations of this Policy through:
 

support@mifix360.com
 

All reports shall be treated confidentially to the extent reasonably possible.
 

8.ENFORCEMENT ACTIONS
 

MiFix360 may take any of the following actions where this Policy is violated:
 

• issue warnings;
• remove content;
• remove reviews;
• restrict account functionality;
• suspend accounts;
• permanently terminate accounts;
• revoke verification badges;
• report unlawful conduct to authorities.
 

9.APPEALS
 

Users who believe enforcement action was taken incorrectly may submit a written appeal to:
 

support@mifix360.com
 

MiFix360 shall review appeals at its discretion.
 

10.PLATFORM DISCRETION
 

MiFix360 reserves the right to determine, acting reasonably and in good faith, whether conduct violates this Policy.
 

MiFix360's decisions regarding moderation and enforcement shall be final, subject to applicable law.
 

11.POLICY REVIEW
 

MiFix360 may amend this Policy from time to time.

Updated versions shall be published on the Platform and website.
 

12.CONTACT INFORMATION
 

MiFix360 privacy-related enquiries:
 

Email: support@mifix360.com

Website: www.mifix360.com
 

End of Policy