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REGULATORY DATA GOVERNANCE

Privacy Policy and Compliance

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1. INTRODUCTION
 

MiFix360 ("MiFix360", "we", "our", "us") respects the privacy and protection of personal information.

This Privacy Policy explains how MiFix360 collects, processes, stores, shares, protects, and retains information obtained through:
 

  • the MiFix360 mobile application,

  • the MiFix360 website,

  • institutional procurement portals,

  • provider onboarding systems,

  • customer support channels,

  • and associated digital services.
     

MiFix360 is committed to compliance with:
 

  • The Protection of Personal Information Act, 2013 (POPIA)

  • Applicable South African privacy legislation

  • Industry best practices for information security and data governance
     

2. DEFINITIONS
 

Personal Information
 

Information relating to an identifiable natural or juristic person, including but not limited to:
 

  • name and surname

  • ID or passport number

  • email address

  • telephone number

  • residential address

  • business information

  • payment information

  • geolocation information

  • service history

  • uploaded documents
     

User:
 

Any person or organisation using MiFix360.
 

Service Provider:
 

Any individual, contractor, company, professional or institution registered on MiFix360 to provide services.

Institution
 

Any university, municipality, property group, corporate entity, association, school, organisation or public body using MiFix360.
 

3. INFORMATION WE COLLECT
 

MiFix360 may collect:
 

Account Information
 

  • Name

  • Contact details

  • Password credentials

  • Profile information
     

Verification Information
 

Depending on verification category:
 

  • Identity documents

  • Business registration documents

  • Tax information

  • Insurance certificates

  • CIDB certificates

  • NHBRC certificates

  • Professional registrations

  • Reference documentation
     

Service Information

  • Service requests

  • Quotations

  • Project information

  • Job histories

  • Communications

  • Ratings and reviews
     

Institutional Information
 

Where institutions use MiFix360:
 

  • Request references

  • Procurement records

  • Supplier invitations

  • Quotation records

  • Audit trail information
     

4. PURPOSE OF COLLECTION
 

MiFix360 processes information to:
 

  • provide platform services

  • verify users and providers

  • facilitate quotations

  • coordinate services

  • improve platform security

  • maintain audit trails

  • support institutional procurement processes

  • comply with legal obligations

  • resolve disputes

  • prevent fraud
     

5. PROVIDER VERIFICATION DATA
 

MiFix360 operates a tiered verification framework.
 

Verification information may be collected and processed for:
 

  • Basic Verified Providers

  • Standard Verified Providers

  • Professional Verified Providers

  • Enterprise Verified Providers
     

Additional compliance documentation may be required for institutional or enterprise projects.
 

6. LEGAL BASIS FOR PROCESSING
 

MiFix360 processes information based on:
 

  • user consent

  • contractual necessity

  • legal obligations

  • legitimate business interests

  • fraud prevention requirements

  • institutional compliance requirements
     

7. DATA OWNERSHIP
 

Users retain ownership of their personal information.

Service Providers retain ownership of their business information.

Institutions retain ownership of institutional procurement records generated through their use of MiFix360.

MiFix360 receives limited rights to process such information solely for purposes of operating and improving the platform.
 

8. DATA STORAGE AND CLOUD INFRASTRUCTURE
 

MiFix360 may utilise:
 

  • secure cloud infrastructure

  • managed hosting providers

  • cloud storage providers

  • backup and recovery systems
     

Information may be stored and processed using approved third-party technology providers.

MiFix360 will take reasonable technical and organisational measures to safeguard information.
 

9. DATA SECURITY
 

MiFix360 implements reasonable security measures including:
 

  • controlled user access

  • authentication controls

  • encryption where applicable

  • secure backups

  • monitoring and logging

  • fraud detection controls
     

No online platform can guarantee absolute security; however, MiFix360 strives to apply appropriate safeguards.
 

10. INFORMATION SHARING
 

MiFix360 does not sell personal information.
 

Information may be shared only where necessary with:
 

  • service providers

  • customers

  • institutions

  • payment service providers

  • legal authorities

  • auditors

  • regulatory bodies

  • technology service providers
     

Such sharing is limited to information reasonably required for the intended purpose.
 

11. INSTITUTIONAL PROCUREMENT DATA
 

Where institutions use MiFix360:
 

MiFix360 acts as a supplier sourcing, supplier verification and quotation management platform.
 

MiFix360 does not replace:
 

  • procurement policies

  • approval processes

  • delegations of authority

  • institutional record management systems
     

Institutional procurement records remain the property of the institution.
 

12. AUDIT TRAILS
 

MiFix360 may maintain records of:
 

  • requests submitted

  • quotations received

  • supplier invitations

  • communications

  • approvals

  • timestamps

  • verification activities
     

These records support transparency, accountability and dispute resolution.
 

13. DATA RETENTION
 

Information may be retained for:
 

  • legal compliance

  • dispute management

  • audit requirements

  • business continuity

  • fraud prevention
     

Retention periods may vary depending on information type and legal obligations.
 

Where appropriate, information may be anonymised or securely deleted.
 

14. POPIA RIGHTS
 

Subject to applicable law, users may:
 

  • request access to information

  • request correction of inaccurate information

  • request deletion of information

  • object to processing

  • withdraw consent where applicable

  • lodge complaints with the Information Regulator
     

Requests may be submitted to MiFix360 using the contact details below.
 

15. COOKIES AND WEBSITE TECHNOLOGIES
 

MiFix360 may use:
 

  • cookies

  • analytics tools

  • performance monitoring tools

  • security monitoring tools
     

Users may manage cookie preferences through their browser settings.
 

16. CROSS-BORDER PROCESSING
 

Where cloud service providers operate internationally, information may be processed in jurisdictions outside South Africa.

MiFix360 will take reasonable steps to ensure appropriate safeguards are maintained.
 

17. CHILDREN'S INFORMATION
 

MiFix360 does not knowingly collect personal information from children without appropriate consent or legal authority.
 

18. POLICY CHANGES
 

MiFix360 reserves the right to amend this Privacy Policy from time to time.

Updated versions will be published through official platform channels.
 

19. CONTACT INFORMATION
 

MiFix360 privacy-related enquiries:


Email:support@mifix360.com

Website: www.mifix360.com
 

20. INFORMATION REGULATOR
 

Users may lodge complaints with the Information Regulator of South Africa where they believe their rights have been infringed.

Website: https://www.justice.gov.za/inforeg


End of Privacy Policy

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