1.PURPOSE
 

MiFix360 is committed to maintaining a safe, transparent, trustworthy, and secure marketplace for all users.
 

The purpose of this Policy is to:
 

• prevent fraud and abuse;
• protect users and service providers;
• preserve platform integrity;
• reduce financial and reputational risks;
• ensure fair marketplace participation;
• support compliance with applicable South African legislation.
 

2.SCOPE
 

This Policy applies to:
 

• Individual Users;
• Business Users;
• Institutional Users;
• Service Providers;
• Enterprise Service Providers;
• Administrators;
• Any person accessing or using the MiFix360 Platform.
 

3.ZERO-TOLERANCE APPROACH
 

MiFix360 adopts a zero-tolerance approach towards:
 

• fraud;
• identity theft;
• impersonation;
• scams;
• corruption;
• abuse of the Platform;
• falsification of information;
• unlawful conduct.
 

MiFix360 reserves the right to suspend, restrict, investigate, or permanently terminate any account suspected of fraudulent activity.
 

4.PROHIBITED CONDUCT
 

The following activities are strictly prohibited:
 

4.1 Identity Fraud
 

Users may not:
 

• use another person's identity;
• submit forged identity documents;
• use stolen identification documents;
• impersonate another person or business;
• falsify business registrations or licences.
 

4.2 Multiple Accounts
 

Users may not:
 

• create multiple accounts to manipulate ratings;
• create duplicate provider accounts;
• create accounts to evade suspension;
• create fictitious user profiles.
 

MiFix360 may merge, suspend, or terminate duplicate accounts.
 

4.3 Quote Manipulation
 

Users may not:
 

• artificially inflate quotations;
• collude with other users to manipulate prices;
• submit fictitious quotations;
• intentionally distort market pricing;
• interfere with fair quotation processes.
 

4.4 Rating Manipulation
 

Users may not:
 

• submit false reviews;
• exchange reviews for incentives;
• create fake engagements to improve ratings;
• pressure users to submit favourable reviews.
 

4.5 Fraudulent Jobs
 

Users may not:
 

• post non-genuine jobs;
• create jobs intended to mislead providers;
• use the Platform to lure providers into unsafe situations;
• use the Platform for criminal purposes.
 

4.6 Payment Fraud
 

Users may not:
 

• reverse payments dishonestly;
• provide false proof of payment;
• circumvent agreed payment arrangements;
• misuse payment systems.
 

5.PROVIDER IMPERSONATION
 

Providers may not:
 

• claim qualifications they do not possess;
• falsely claim professional registrations;
• misuse another company's credentials;
• falsely represent insurance coverage.

MiFix360 may independently verify supporting documentation.
 

6.SUSPICIOUS BEHAVIOUR MONITORING
 

MiFix360 reserves the right to monitor for suspicious activity including:
 

• unusual login activity;
• repeated account creation;
• repeated cancellations;
• unusual quotation patterns;
• suspicious communication behaviour;
• abnormal rating activity;
• repeated complaints;
• attempted circumvention of Platform processes.
 

7.INVESTIGATIONS
 

MiFix360 may investigate suspected misconduct by:
 

• requesting additional information;
• requesting supporting documentation;
• contacting references;
• reviewing communications;
• reviewing platform activity;
• contacting affected users.
 

Users agree to cooperate with any investigation.
 

8.ACCOUNT RESTRICTIONS
 

Pending investigation, MiFix360 may:
 

• temporarily suspend accounts;
• restrict platform functionality;
• withhold verification approval;
• remove badges;
• freeze ongoing transactions where legally permissible.
 

9.REPORTING FRAUD
 

Users are encouraged to report suspected fraud, scams, or misconduct immediately.
 

Reports may be submitted through:
 

support@mifix360.com
 

MiFix360 will investigate all reasonable reports.
 

10.COOPERATION WITH AUTHORITIES
 

MiFix360 reserves the right to cooperate with:
 

• South African Police Service (SAPS);
• regulatory authorities;
• courts;
• law enforcement agencies.
 

Information may be disclosed where required by law or reasonably necessary to investigate unlawful conduct.
 

11.CONSEQUENCES OF BREACH
 

Violations of this Policy may result in:
 

• warnings;
• suspension;
• permanent account termination;
• removal of ratings and reviews;
• removal of verification status;
• reporting to authorities;
• legal proceedings.
 

12.PLATFORM DISCLAIMER
 

MiFix360 employs reasonable measures to reduce fraud and improve marketplace trust.
 

However, MiFix360 cannot guarantee that all users or transactions are free from fraudulent activity.
 

Users remain responsible for exercising reasonable care and judgement when engaging with other users.
 

13.POLICY REVIEW
 

MiFix360 reserves the right to amend this Policy from time to time.
 

Updated versions shall be published on the Platform and website.
 

14.CONTACT INFORMATION
 

MiFix360 privacy-related enquiries:
 

Email: support@mifix360.com

Website: www.mifix360.com
 

End of Policy