top of page

REGULATORY DATA GOVERNANCE

Terms and Conditions

1. INTRODUCTION
 

Welcome to MiFix360.
 

These Terms and Conditions govern access to and use of:
 

  • the MiFix360 website,

  • mobile applications,

  • institutional portals,

  • provider portals,

  • customer portals,

  • and all related services offered by MiFix360.
     

By registering, accessing or using MiFix360, users agree to be bound by these Terms and Conditions.
 

2. DEFINITIONS
 

MiFix360

Refers to the MiFix360 platform, its website, mobile applications, services, systems and authorised representatives.
 

User

Any individual, business, institution, organisation or entity using MiFix360.
 

Service Provider

Any person, company, contractor, consultant, technician or organisation registered to provide services through MiFix360.
 

Institution

Any university, municipality, property management company, body corporate, corporate entity, school, association, public entity or organisation using MiFix360.
 

Project

Any request, task, service, assignment, maintenance activity, repair, installation, construction activity, professional service or procurement process facilitated through MiFix360.
 

INCORPORATED POLICIES AND LEGAL DOCUMENTS
 

The following policies and documents form an integral part of these Terms and Conditions and are incorporated herein by reference.
 

By accepting these Terms, users agree to be bound by the following documents:
 

  • Privacy Policy;

  • Cookie Policy;

  • Service Provider Agreement;

  • Provider Verification Policy;

  • User Verification & Platform Trust Policy;

  • Fraud Prevention & Platform Integrity Policy;

  • Acceptable Use Policy;

  • Safety & Risk Disclaimer;

  • Insurance & Liability Policy;

  • Refund and Cancellation Policy;

  • Standard Service Agreement;

  • PAIA Manual.
     

These documents are available on the MiFix360 website and may be updated from time to time.
 

In the event of conflict, the specific policy governing that subject matter shall prevail.
 

Users engaging Level 3 and Level 4 Providers acknowledge that insurance requirements may apply and are encouraged to confirm appropriate insurance cover before engagement.
 

3. NATURE OF THE PLATFORM
 

MiFix360 operates as:
 

  • a supplier discovery platform,

  • a service coordination platform,

  • a quotation sourcing platform,

  • a provider verification platform,

  • and a project support platform.
     

MiFix360 is not the direct provider of services listed on the platform unless expressly stated.
 

4. NO EMPLOYMENT OR AGENCY RELATIONSHIP
 

Service Providers are independent contractors.
 

Nothing contained within these Terms shall create:
 

  • employment,

  • partnership,

  • joint venture,

  • agency,

  • franchise,

  • or representative relationships between MiFix360 and Service Providers.
     

5. USER REGISTRATION
 

Users may be required to:
 

  • create accounts,

  • verify information,

  • maintain accurate records,

  • update information when changes occur.
     

Users remain responsible for activities conducted under their accounts.
 

6. PROVIDER VERIFICATION LEVELS
 

MiFix360 may operate multiple verification categories including:
 

Basic Verified

Standard Verified

Professional Verified

Enterprise Verified
 

Verification levels are intended to assist users in evaluating providers.

Verification does not constitute a guarantee of performance.
 

MiFix360 reserves the right to revise verification requirements at any time.
 

7. QUOTATION MANAGEMENT
 

MiFix360 may facilitate:
 

  • quotation requests,

  • supplier invitations,

  • quotation submissions,

  • quotation comparisons,

  • quotation tracking.
     

MiFix360 does not guarantee:
 

  • lowest pricing,

  • best pricing,

  • project award,

  • supplier selection.
     

Final supplier selection remains the responsibility of the User or Institution.


8. INSTITUTIONAL PROCUREMENT


Where Institutions utilise MiFix360:


MiFix360 acts as a supplier sourcing and quotation management platform.


MiFix360 does not replace:
 

  • procurement policies,

  • approval frameworks,

  • delegations of authority,

  • governance procedures,

  • supplier databases,

  • internal compliance requirements.
     

All procurement decisions remain the responsibility of the Institution.
 

MiFix360 does not assume responsibility for institutional procurement compliance, delegated authority approvals or supplier adjudication decisions made by institutions.
 

9. FEES AND CHARGES
 

MiFix360 may charge:
 

  • platform service fees,

  • subscription fees,

  • monitoring fees,

  • premium service fees,

  • institutional service fees,

  • enterprise service fees.


Fees may vary depending on:

  • project type,

  • project complexity,

  • provider category,

  • service level selected.


All fees will be disclosed prior to payment where applicable.
 

11. Platform Service Fee
 

MiFix360 charges a Platform Service Fee for the use of its marketplace and associated digital services. This fee contributes to the operation and maintenance of the platform, including but not limited to request processing, provider matching, quotation facilitation, customer support, dashboard services, platform administration and other related operational activities.
 

The Platform Service Fee is calculated in accordance with MiFix360's pricing structure and will be displayed to the user before payment is required. Payment of the Platform Service Fee grants access to provider details and enables the continuation of the service request process but does not constitute payment for the underlying services performed by the independent service provider.
 

The Platform Service Fee covers the operation of the MiFix360 platform, quotation facilitation, provider matching, customer support and other platform services. The fee is calculated based on the estimated value of the requested service and is payable before provider details are revealed.
 

All fees displayed are inclusive of applicable taxes where required by law. MiFix360 reserves the right to update pricing and tax treatment in accordance with applicable legislation.
 

10. PAYMENTS
 

Payments may be processed through approved third-party payment providers.

MiFix360 does not store complete banking card information.

Users remain responsible for ensuring payment information is accurate.
 

11. REFUNDS
 

Refund eligibility shall be governed by the MiFix360 Refund and Cancellation Policy.
 

MiFix360 reserves the right to approve, reject or partially approve refund requests based on platform policies and circumstances.
 

12. MONITORING AND SUPERVISION SERVICES
 

Certain projects may qualify for:
 

  • monitoring services,

  • progress tracking,

  • milestone reporting,

  • supervision support.
     

Such services are administrative and coordination services only.
 

Unless expressly agreed:
 

MiFix360 does not provide:
 

  • engineering certification,

  • architectural certification,

  • legal certification,

  • quantity surveying certification,

  • professional sign-off services.
     

Users remain responsible for obtaining appropriate professional services where required.
 

13. USER RESPONSIBILITIES
 

Users agree to:
 

  • provide accurate information,

  • comply with laws,

  • act in good faith,

  • respect providers,

  • use the platform appropriately,

  • avoid fraudulent activity.
     

Users may not:
 

  • submit false information,

  • misuse provider information,

  • circumvent platform controls,

  • engage in unlawful conduct.
     

Users shall not:
 

  • harass, threaten or abuse others;

  • discriminate against other users;

  • impersonate another person;

  • create multiple fraudulent accounts;

  • submit fake reviews;

  • manipulate quotations;

  • circumvent platform processes;

  • solicit users outside the platform where prohibited;

  • upload malicious software;

  • use the platform for unlawful purposes.
     

14. PROVIDER RESPONSIBILITIES
 

Providers agree to:
 

  • maintain accurate profiles,

  • comply with laws,

  • maintain required registrations,

  • maintain required certifications,

  • maintain required insurance where applicable,

  • provide truthful information.
     

Enterprise Verified Providers may be required to maintain:
 

  • public liability insurance,

  • professional indemnity insurance,

  • COIDA compliance,

  • industry-specific registrations.
     

15. RATINGS, REVIEWS AND PERFORMANCE DATA
 

MiFix360 may collect:
 

  • ratings,

  • reviews,

  • performance records,

  • completion histories,

  • response metrics.
     

MiFix360 reserves the right to remove inappropriate, misleading or fraudulent reviews.
 

16. SUSPENSION AND TERMINATION
 

MiFix360 may suspend or terminate accounts where:
 

  • false information is provided,

  • fraud is suspected,

  • compliance obligations are breached,

  • verification documents expire,

  • platform rules are violated.
     

MiFix360 reserves the right to investigate any suspected misconduct.
 

17. INTELLECTUAL PROPERTY
 

All platform content including:
 

  • branding,

  • software,

  • designs,

  • databases,

  • workflows,

  • content,
     

remain the intellectual property of MiFix360 and its licensors unless otherwise stated.
 

Users receive limited rights to use the platform.

No ownership rights are transferred.
 

18. DATA PROTECTION
 

The processing of personal information shall be governed by the MiFix360 Privacy Policy.

Users agree to such processing by using the platform.
 

Personal information is processed in accordance with the MiFix360 Privacy Policy, POPIA and applicable laws.

Users consent to the collection, storage, processing and sharing of personal information necessary for the operation of the platform.

MiFix360 implements reasonable technical and organisational measures to safeguard personal information.

Cross-border transfers, where applicable, shall be governed by the Privacy Policy.
 

19. LIMITATION OF LIABILITY
 

To the maximum extent permitted by law:
 

MiFix360 shall not be liable for:
 

  • provider negligence,

  • contractor defects,

  • project delays,

  • workmanship issues,

  • business losses,

  • indirect damages,

  • consequential damages,

  • loss of profits,

  • third-party conduct.
     

MiFix360 acts primarily as a facilitation and coordination platform.
 

20. INDEMNITY
 

Users agree to indemnify MiFix360 against claims arising from:
 

  • misuse of the platform,

  • unlawful conduct,

  • inaccurate information,

  • breaches of these Terms.
     

21. FORCE MAJEURE
 

MiFix360 shall not be liable for delays or failures caused by:
 

  • natural disasters,

  • strikes,

  • power failures,

  • telecommunications failures,

  • cyber incidents,

  • governmental actions,

  • events beyond reasonable control.
     

22. DISPUTE RESOLUTION
 

Parties shall attempt to resolve disputes amicably.
 

Where disputes cannot be resolved, parties may pursue:
 

  • mediation,

  • arbitration,

  • or legal remedies available under South African law.
     

23. GOVERNING LAW
 

These Terms and Conditions shall be governed by the laws of the Republic of South Africa.
 

24. AMENDMENTS
 

MiFix360 may amend these Terms from time to time.

Updated versions will be published through official platform channels.

Continued use of the platform constitutes acceptance of revised Terms.
 

ELECTRONIC ACCEPTANCE

By registering, creating an account, submitting information, accepting quotations or otherwise using the Platform, the User acknowledges that such actions constitute a legally binding electronic acceptance in accordance with the Electronic Communications and Transactions Act, No. 25 of 2002.
 

SAFETY

Users acknowledge that certain services involve inherent risks including:
 

  • home visits;

  • roadside assistance;

  • after-hours work;

  • remote location work;

  • healthcare and caregiving services.
     

Users remain responsible for taking reasonable precautions for their own safety.

MiFix360 provides a digital marketplace and does not guarantee the safety, conduct or behaviour of any user.


FRAUD PREVENTION

MiFix360 reserves the right to investigate suspected:
 

  • identity fraud;

  • payment fraud;

  • fake accounts;

  • impersonation;

  • quotation manipulation;

  • review manipulation;

  • suspicious activity.


Accounts may be suspended without notice pending investigation.


25. Disclaimer


About Quotations

Quotations submitted through MiFix360 are prepared by independent service providers based on the information supplied by the user. While MiFix360 may review requests and request additional information to improve quotation accuracy, final pricing may vary where hidden defects, unforeseen conditions or additional work are identified during inspection or execution.
 

About Dashboard Services

Where provided, MiFix360 dashboards are intended to improve project visibility and communication between users and service providers. Unless an additional supervision or project management service has been expressly agreed, dashboard updates are for informational purposes only and do not constitute technical certification, engineering approval or formal project supervision by MiFix360.
 

25. CONTACT DETAILS
 

Website: www.mifix360.com

Email: support@mifix360.com
 

26. INFORMATION REGULATOR


Users may lodge complaints with the Information Regulator of South Africa where they believe their rights have been infringed.

Website: https://www.justice.gov.za/inforeg


End of Terms and Conditions

bottom of page