1.PURPOSE
 

The purpose of this Safety & Risk Disclaimer ("Disclaimer") is to outline the respective responsibilities of users of the MiFix360 Platform and to promote safe interactions between users.
 

MiFix360 is a digital marketplace that connects users with service providers. While MiFix360 implements verification and trust measures, users acknowledge that all physical engagements involve inherent risks.
 

By using the Platform, all users agree to comply with this Disclaimer.

 

2.PLATFORM ROLE
 

MiFix360 is a technology platform that facilitates introductions between users and service providers.
 

MiFix360:
 

• does not employ service providers;
• does not supervise services unless specifically contracted to do so;
• does not physically inspect service locations;
• does not guarantee user conduct;
• does not guarantee service outcomes.
 

Users remain responsible for their own safety decisions.
 

3.GENERAL SAFETY PRINCIPLES
 

All users shall:
 

• exercise reasonable caution;
• verify identities before commencing work;
• avoid unsafe situations;
• communicate clearly;
• report suspicious conduct immediately.
 

Users should trust their instincts and discontinue engagements if they feel unsafe.
 

4.HOME SERVICE ENGAGEMENTS
 

Where services are performed at private residences, users are encouraged to:
 

• verify the identity of the other party;
• ensure another person is aware of the engagement;
• avoid allowing access to restricted areas unnecessarily;
• secure valuables before work commences;
• avoid being alone where reasonably possible.
 

Service providers may decline work where they reasonably believe conditions are unsafe.
 

5.ROADSIDE ASSISTANCE
 

Roadside assistance services involve elevated risks.
 

Users requesting roadside assistance should:
 

• share their exact location accurately;
• remain in visible, well-lit locations where possible;
• activate vehicle hazard lights;
• notify a family member or friend of their location.

Service providers are encouraged to:

• verify user details before travelling;
• notify a colleague or family member of their destination;
• avoid isolated locations where personal safety cannot reasonably be assured.
 

MiFix360 strongly recommends that both parties maintain active mobile communication before arrival.
 

6.AFTER-HOURS SERVICES
 

Services undertaken during evenings or night-time carry increased risks.
 

Users are encouraged to:
 

• ensure adequate lighting;
• avoid isolated locations;
• ensure another responsible person is aware of the engagement;
• verify identities before granting access.
 

Service providers reserve the right to decline after-hours work where safety concerns exist.
 

7.NURSING CARE AND PERSONAL CARE SERVICES
 

Users engaging nursing or personal care providers remain responsible for:
 

• verifying qualifications;
• confirming professional registrations where applicable;
• ensuring appropriate supervision where vulnerable persons are involved.
 

MiFix360 does not provide medical supervision and is not a healthcare provider.
 

8.CHILDREN, ELDERLY PERSONS AND VULNERABLE INDIVIDUALS
 

Users engaging services involving:
 

• children;
• elderly persons;
• persons with disabilities;
• vulnerable individuals;
 

are encouraged to conduct additional due diligence and maintain appropriate oversight at all times.
 

MiFix360 may require enhanced verification for certain service categories.
 

9.REMOTE OR HIGH-RISK LOCATIONS
 

Service providers may refuse assignments in locations that present unreasonable safety risks.
 

Examples include:
 

• isolated rural areas;
• areas affected by civil unrest;
• locations with known criminal activity;
• hazardous work environments.
 

10.EMERGENCIES
 

In emergencies, users should immediately contact:
 

• South African Police Service (SAPS);
• Emergency Medical Services;
• Fire and Rescue Services;
• other relevant authorities.
 

MiFix360 should not be relied upon as an emergency response service.
 

11.INCIDENT REPORTING
 

Users should report any safety-related incidents to MiFix360 as soon as reasonably possible.
 

Examples include:
 

• threats;
• assault;
• theft;
• harassment;
• fraud;
• property damage;
• suspicious behaviour.
 

Reports may be submitted via:

support@mifix360.com
 

12.WEAPONS AND ILLEGAL ITEMS
 

Users may not:
 

• carry unlawful weapons;
• threaten other users;
• use weapons to intimidate;
• transport illegal goods or substances.

Any unlawful activity may be reported to law enforcement authorities.
 

13.NO GUARANTEE OF SAFETY
 

Although MiFix360 implements verification, rating, and trust measures, MiFix360 cannot guarantee:
 

• user behaviour;
• service provider conduct;
• service quality;
• personal safety;
• property safety.
 

Users accept that they engage with one another at their own risk.
 

14.LIMITATION OF LIABILITY
 

To the maximum extent permitted by law, MiFix360 shall not be liable for:
 

• personal injury;
• death;
• theft;
• assault;
• property damage;
• consequential losses;
• disputes arising from physical engagements.
 

Nothing in this Disclaimer excludes liability that cannot legally be excluded under South African law.
 

15.POLICY REVIEW
 

MiFix360 reserves the right to amend this Disclaimer from time to time.
 

Updated versions shall be published on the Platform and website.
 

16.CONTACT INFORMATION
 

MiFix360 privacy-related enquiries:
 

Email: support@mifix360.com

Website: www.mifix360.com
 

End of Disclaimer