Question 1

What is MiFix360?

Accepted Answer

MiFix360 is a digital platform that helps you find, compare, and connect with trusted professionals and service providers. We are more than a marketplace, MiFix360 helps simplify the service experience by:
o	Providing access to multiple quotes
o	Organising quotes for easier comparison
o	Offering project tools and guided service tracking for better visibility and confidence

Question 2

What is the facilitation fee?

Accepted Answer

The Facilitation Fee is a platform service fee that supports provider access, quote comparison tools, project coordination features, and smoother service experience.
The fee helps users:
o   Access provider details
o   Compare structured quotes
o   Track services more efficiently
o   Use guided project and coordination tools
 Fees are calculated fairly based on the service request and are displayed clearly in-app before payment is made.

Question 3

Why do I have to pay the facilitation fee?

Accepted Answer

The facilitation fee helps support platform operations, provider vetting, user tools, support systems, and a smoother service experience.
Your fee contributes toward:
o	Access to multiple service providers
o	Verified and structured quote comparison
o	Time savings and reduced coordination risk
o	Project tools and guided service tracking

Mifix360 is a service coordination and procurement platform designed to simplify and improve the overall service experience.

Question 4

Do I pay the facilitation fee for each quote?

Accepted Answer

No. A single facilitation fee covers access to all relevant quotes submitted for your specific service request.

Question 5

What if I choose a cheaper or more expensive provider?

Accepted Answer

The facilitation fee remains the same regardless of which provider you choose.
This is because the fee relates to the overall platform services provided, including quote comparison, provider access, coordination tools, and project visibility features.

Question 6

Is the facilitation fee refundable?

Accepted Answer

Refund eligibility depends on the stage of the service request and is outlined clearly in our policy and in-app checkout process.
Once provider access, quote visibility, or related platform services have been delivered, the facilitation fee may become non-refundable

Question 7

Do I have to follow the dashboard?

Accepted Answer

The dashboard is designed to support service coordination, visibility, and smoother project execution.
It serves as a practical guidance and tracking tool rather than a fixed project contract.
Users and service providers are encouraged to collaborate professionally and maintain clear communication throughout the service process.

Question 8

What happens if I submit false or misleading quotes?

Accepted Answer

Accurate and transparent quoting is essential to maintaining trust on the MiFix360 platform.
Providers found submitting false, misleading, or intentionally manipulated quotes may face account restrictions, reduced visibility, suspension, or removal from the platform.

Question 9

Will MiFix360 monitor my work?

Accepted Answer

MiFix360 currently facilitates coordination between users and independent service providers through structured tools and project visibility features.
Depending on the service type and available platform features, additional coordination or support options may be available where applicable.

Question 10

What happens if I submit false or misleading quotes?

Accepted Answer

Accurate and transparent quoting is essential to maintaining trust on the MiFix360 platform.
Providers found submitting false, misleading, or intentionally manipulated quotes may face account restrictions, reduced visibility, suspension, or removal from the platform.

Question 11

What is the Project Dashboard?

Accepted Answer

The Project Dashboard is a structured coordination and tracking tool designed to improve visibility throughout the service process.
Depending on the service category, the dashboard may include:

○ Project timelines and milestones
○ Activity or task tracking
○ Progress updates
○ Service documentation and communication tools
○ Health, safety, and environmental guidance where applicable

The dashboard helps users and providers stay organised, aligned, and informed throughout the service experience.

Question 12

Can I use MiFix360 for any type of job?

Accepted Answer

•	You can request:
o	Home services
o	Technical work
o	Maintenance
o	Construction-related services
Illegal or restricted services are not allowed.

Question 13

Does MiFix360 supervise the work?

Accepted Answer

Not at launch.

Currently:
 ○ Users manage projects directly with their selected service providers.

Future roadmap:
○ Optional Monitoring & Supervision services may be introduced for selected projects.

Question 14

Can I contact users outside the platform?

Accepted Answer

Yes, only after:

o   The user has unlocked the quotations
o   Your details have been officially shared
o    Bypassing the platform may result in account suspension.

Question 15

What if something goes wrong?

Accepted Answer

MiFix360 encourages users and service providers to communicate directly to resolve service related concerns efficiently.
Where applicable, MiFix360 may assist with coordination, communication review, and platform-related support in accordance with our policies and available service features.

Question 16

Can I contact providers before paying?

Accepted Answer

•	No.
Provider details are only unlocked after paying the Facilitation Fee.

Question 17

Do I pay MiFix360 for the actual work?

Accepted Answer

• No.
• Users pay selected Service Providers directly for the agreed work and services rendered.
• MiFix360 charges separate platform-related fees for services such as:
 ○ Quote sourcing
 ○ Provider comparison
 ○ Structured project coordination tools
 ○ Optional future platform services

Question 18

Will MiFix360 monitor my work?

Accepted Answer

MiFix360 currently operates as a service coordination platform connecting users with independent service providers.
Certain service categories may include optional coordination and support features where applicable.

Question 19

What happens if I submit false or misleading quotes?

Accepted Answer

MiFix360 expects all providers to submit accurate, transparent, and professional quotations.
Submitting false, misleading, or intentionally manipulated quotations may result in:
 ○ Quote rejection or review
 ○ Account suspension or removal
 ○ Restricted access to future opportunities on the platform

Question 20

What happens if I submit false or misleading quotes?

Accepted Answer

MiFix360 expects all providers to submit accurate, transparent, and professional quotations.
Submitting false, misleading, or intentionally manipulated quotations may result in:
 ○ Quote rejection or review
 ○ Account suspension or removal
 ○ Restricted access to future opportunities on the platform

Question 21

Do I have to follow the dashboard?

Accepted Answer

The Project Dashboard is a structured guidance and coordination tool designed to help users and providers manage projects more effectively.
It is intended to support:
 ○ Task visibility
 ○ Activity sequencing
 ○ Progress tracking
 ○ Better communication and alignment
While the dashboard supports project coordination, users and providers remain responsible for agreeing on final scope, pricing, timelines, and execution terms.

Frequently Asked Questions

What is MiFix360?

What is the facilitation fee?

Why do I have to pay the facilitation fee?

Do I pay the facilitation fee for each quote?

What if I choose a cheaper or more expensive provider?

Is the facilitation fee refundable?

Do I have to follow the dashboard?

What happens if I submit false or misleading quotes?

Will MiFix360 monitor my work?

What happens if I submit false or misleading quotes?

What is the Project Dashboard?

Can I use MiFix360 for any type of job?

Does MiFix360 supervise the work?

Can I contact users outside the platform?

What if something goes wrong?

Can I contact providers before paying?

Do I pay MiFix360 for the actual work?

Will MiFix360 monitor my work?

What happens if I submit false or misleading quotes?

What happens if I submit false or misleading quotes?

Do I have to follow the dashboard?