1. INTRODUCTION
 

This Manual is published in accordance with Section 51 of the Promotion of Access to Information Act, No. 2 of 2000 ("PAIA") and addresses the requirements of the Protection of Personal Information Act, No. 4 of 2013 ("POPIA").
 

The purpose of this Manual is to:
 

• inform the public of the categories of records held by MiFix360 (Pty) Ltd;
• explain how requests for access to records may be made;
• describe the records available without a formal request;
• provide information relating to the processing of personal information.

2. COMPANY DETAILS
 

Company Name:

MiFix360 (Pty) Ltd

Trading Name: MiFix360

Registration Number: 2025/878460/07

Physical Address: Port Elizabeth, SOUTH AFRICA

Postal Address: Port Elizabeth, SOUTH AFRICA

Website: www.mifix360.com

General Email: info@mifix360.com

​

3. INFORMATION OFFICER
 

The Information Officer appointed in terms of POPIA and PAIA is:

​

Position: Director 

Email: privacy@mifix360.com

Alternative Contact: support@mifix360.com
 

4. GUIDE ON HOW TO USE PAIA
 

A guide on how to use PAIA is available from the Information Regulator.
 

Contact Details:
 

The Information Regulator (South Africa)

JD House
27 Stiemens Street
Braamfontein
Johannesburg
2001
 

Website: www.justice.gov.za/inforeg

Email: PAIACompliance@inforegulator.org.za

Complaints Email: POPIAComplaints@inforegulator.org.za

Telephone: 010 023 5200

Website:www.inforegulator.org.za
 

5. RECORDS AVAILABLE WITHOUT A FORMAL REQUEST
 

The following records may be made available without submitting a formal PAIA request:
 

• Company Profile;
• Website Information;
• Marketing Material;
• Privacy Policy;
• Terms and Conditions;
• Service Provider Agreement;
• Verification Policies;
• Cookie Policy;
• Safety Policies;
• Job Categories Information;
• Public Website Content.
 

These documents may be accessed through: www.mifix360.com
 

6. RECORDS HELD BY MIFIX360
 

6.1 Corporate Records
 

• Company registration documents;
• Shareholder records;
• Director records;
• Statutory records;
• Tax records

• Accounting records;
• Bank records;
• Invoices;
• Financial statements;
• Tax submissions.
 

6.3 Human Resource Records
 

Where applicable:
 

• Employment contracts;
• Payroll records;
• Leave records;
• Performance records.
 

6.4 Customer and User Records
 

• User profiles;
• Verification records;
• Identity verification documentation;
• Service request records;
• Ratings and reviews;
• Communication records.
 

6.5 Service Provider Records
 

• Registration information;
• Verification documentation;
• References;
• Certifications;
• Insurance documentation;
• Performance records.
 

6.6 Information Technology Records
 

• System logs;
• Security logs;
• Website records;
• Application records;
• Access records.
 

7. PROCESSING OF PERSONAL INFORMATION
 

MiFix360 processes personal information in accordance with POPIA.
 

Categories of data subjects include:
 

• Users;
• Service Providers;
• Employees;
• Directors;
• Suppliers;
• Business Partners.
 

Categories of Personal Information processed include:
 

• Names;
• Contact details;
• Identity information;
• Banking information;
• Verification information;
• Communications;
• Usage information.
 

Purposes of processing include:
 

• Platform operations;
• Verification;
• Fraud prevention;
• Service delivery;
• Customer support;
• Legal compliance.
 

Personal information may be shared with:
 

• Payment providers;
• Cloud service providers;
• Professional advisers;
• Regulatory authorities;
• Law enforcement agencies where legally required.
 

8. REQUEST PROCEDURE
 

A requester seeking access to records must submit a written request to: privacy@mifix360.com
 

The request should include:
 

• Full name and contact details;
• Sufficient information describing the requested record;
• The format in which access is requested;
• Proof of identity.
 

MiFix360 may request additional information to verify identity before processing the request.
 

9. GROUNDS FOR REFUSAL
 

MiFix360 may refuse access to records where permitted by law, including where disclosure may:
 

• violate privacy rights;
• disclose confidential commercial information;
• prejudice legal proceedings;
• compromise security;
• infringe intellectual property rights.
 

10. FEES
 

Applicable fees shall be determined in accordance with PAIA and applicable regulations.

Requesters will be informed if any fees become payable.
 

11. REMEDIES AVAILABLE
 

Internal Remedies

Queries and complaints may first be directed to: privacy@mifix360.com

External Remedies

Information Regulator (South Africa)
 

Website: www.inforegulator.org.za

Email: POPIAComplaints@inforegulator.org.za
 

12. AVAILABILITY OF THIS MANUAL
 

This Manual shall be:
 

• published on the MiFix360 website;
• made available upon request;
• updated from time to time.

Approved by:
MiFix360 (Pty) Ltd

Date: 01 July 2026

End of Manual